Bespoke Design And Event Stationery

Hello, there! 👋

My name is Cassandra and I'm the creative director and owner of The Hello Bureau. I've been designing and creating stationery (of all sorts) for over a decade now. I've worked with many private clients, small businesses and editorials designing what I love – stationery.

Have you got an exact idea of what invitations and event stationery you want? I would love to help you bring it to life! I love to work with textures (especially raw eco-friendly papers - check out our range here), botanical drawings and incorporating fine art into stationery – so if this is the kind of style you are looking for, drop me a line. 😊

Perhaps you are a wedding, corporate or event planner/stylist looking for an ad hoc stationery designer? I love collaborating with others to design and create bespoke stationery. Please feel free to say hi and I'll be happy to discuss any projects that you may like to work on together.

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NOW, THE BORING STUFF

In order for me to get your stationery done in the most efficient and timely manner, there are just some general housekeeping Ts&Cs. I kindly ask that you read through these and by choosing to work with The Hello Bureau, you are agreeing to the policies set out below. 

AGREEMENT TO WORKING WITH THE HELLO BUREAU

SECTION 1 - TIMING

Please ensure that you have given us enough time to fulfil your request. If you place an order without leaving adequate time for the process, we will not be responsible for any delays that may occur. We will provide an overview timeline to you when we commence your project to ensure everything will be ready for the day. We will always do our best to help expedite processes but we also ask that you leave time for unexpected delays such as shipping, technical or production issues.

Bespoke Wedding Invitations

We require at least four (4) months notice prior to the sending out date before commencing any bespoke job. Bespoke meaning starting from scratch (i.e. not using one of our pre-designed invitations).

Bespoke On-The-Day Stationery

We require at least two (2) months notice prior to the event before commencing any on-the-day stationery. Handmade items may require more time depending on the complexity of the job. For printed items requiring personalisation, such as seating charts and place cards, we will need your finalised guest list 3-4 weeks before the event.

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SECTION 2 - PAYMENT

Full payment is required before the commencement of each job. Once the invoice has been paid, we will start the design and printing processes.

For projects quoted over $600, we offer a payment plan. We accept 50% deposit before the commencement of the job and the remaining 50% to be paid before the stationery gets sent to print.

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SECTION 3 - APPROVAL AND PRINT

Physical products

Once the digital proof has been approved by you, we will send everything to print. Please note that unfortunately no changes can be made after approval or it will incur a reprint charge.

Digital products

Once the digital proof has been approved by you, we will package up all the files and deliver them to you electronically. Should you run into any issues while using the files, contact us and we are happy to provide support.

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SECTION 4 - COMMUNICATION

The preferred mode of correspondence communication is email, so we can track everything in case we've missed any details. Often times, our emails to you may get filtered as spam, so please check your junk mail if you are expecting a reply but haven't got one within three (3) business days.

We understand that you may not have access to emails all the time (same here!) so we also accept phone calls and SMS. Our working hours are Monday to Friday, 10am-5pm EST (excluding public holidays), so any emails sent during the weekend will be responded to in the following week.

Please avoid sending us DM's on social media (Instagram, Facebook) as the messages usually get filtered as junk (we don't get notified) and we may miss your message.

Last updated 27 March 2022.