Bespoke Design Policy

Our main goal here is to assist you with achieving the best design for your occasion and providing as much support as we can. We will always endeavour to do our best and be here for you as much as possible. However please take into consideration our limits and that delays may occur during busy periods.

The policies below are to ensure that we can get your job done in the most efficient and timely manner. By choosing to work with us you are agreeing to the policies set out below. 

Should you have any questions or concerns, contact Cassandra at cass@thehellobureau.com.

 

SECTION 1 - TIMING

Please ensure that you have given us enough time to fulfil your request. If you place an order without leaving adequate time for the process, we will not be responsible for any delays that may occur. We will always do our best to help but it is up to you to leave time for unexpected delays such as shipping, technical or production issues.

Bespoke Wedding Invitations

We require at least six (6) months notice prior to the wedding date before commencing any large scale bespoke job. Large scale meaning starting from scratch, research and design, print production and delivery.

Bespoke On-The-Day Stationery

We require at least one (1) month notice prior to the event before commencing any on-the-day stationery. Handmade items may require more depending on the complexity of the job. For signage we recommend using the printable options to expedite the process.

Bespoke Graphic Design Work

Please allow adequate time for the research and design process. We will go through deadlines in the consultation.

SECTION 2 - PAYMENT

Full payment is required before the commencement of each job. Once the invoice has been paid we will start the design and printing processes.

For jobs quoted $600 or more we offer a payment plan. We can accept 50% deposit before the commencement of the job and the remaining 50% to be paid before the finals are delivered. For physical products we will require the remainder to be paid before commencing printing which we will notify you about.

SECTION 3 - APPROVAL AND PRINT

Physical products

Once the digital proof has been approved by you, we will send everything to print. Please note that unfortunately no changes can be made after approval or it will incur a reprint charge.

Digital products

Once the digital proof has been approved by you, we will package up all the files and deliver them to you electronically. Should you run into any issues while using the files, contact us and we are happy to provide support.

SECTION 4 - COMMUNICATION

The preferred mode of correspondence communication is email so we can track everything in case we've missed any details. Often times our emails to you may get filtered as spam so please check your junk mail if you are expecting a reply but haven't within three (3) business days.

We understand that you may not have access to emails all the time (same here!) so we do accept phone calls, SMS and Whatsapp messaging. 

Please avoid sending us DM's on social media (Instagram, Facebook) as the messages usually get filtered as junk and we don't actually get notified and may miss your message.

Last updated 9th March 2019